How To Fix HH011 - Change the 'environment' of UNIX user 'adm'

SAP Error Message - Details

• Message type: E = Error

• Message class: HH - (Long) text for check tool 'infcfgcheck'

• Message number: 011

• Message text: Change the 'environment' of UNIX user 'adm'

What causes this issue?

User '<sid>adm' set environment variable 'INFORMIXSHMBASE' incorrectly
or did not set it at all.

System Response

How to fix this error?

Read Note '47554' (platform 'SINIX') or '36580' (platform 'SUN') and
proceed as described there.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HH011 - Change the 'environment' of UNIX user 'adm' ?

  The SAP error message HH011 indicates that there is an issue with the environment settings of the UNIX user associated with the SAP system. This typically occurs when the SAP system is unable to find the necessary environment variables or configurations for the specified user, which is usually the instance's administrator (e.g., <sid>adm where <sid> is the system ID).
  Cause:
  
  Missing Environment Variables: The environment variables required for the SAP instance to run may not be set correctly for the <sid>adm user.
  Incorrect User Profile: The user profile for the <sid>adm user may not be configured properly, leading to missing paths or settings.
  Shell Configuration Issues: The shell configuration files (like .bash_profile, .profile, etc.) may not be set up to load the necessary environment variables.
  Permissions Issues: The user may not have the necessary permissions to access certain directories or files required by the SAP system.
  
  Solution:
  
  
  Set Environment Variables:
  
  Log in as the <sid>adm user.
  Check if the necessary environment variables are set. Common variables include SAP_HOME, SAP_SYSTEM, PATH, etc.
  You can set these variables in the user's profile file (e.g., .bash_profile, .profile):
  export SAP_HOME=/path/to/sap
  export PATH=$SAP_HOME/bin:$PATH
  
  
  
  
  Check User Profile:
  
  Ensure that the user profile for <sid>adm is correctly configured. You can check the profile settings in /etc/profile or the specific user profile file.
  
  
  
  Modify Shell Configuration:
  
  If the shell configuration files are not loading the environment variables, you may need to add the necessary export commands to the appropriate shell configuration file.
  
  
  
  Permissions Check:
  
  Verify that the <sid>adm user has the necessary permissions to access the required directories and files. You can check permissions using the ls -l command.
  
  
  
  Restart the SAP Instance:
  
  After making changes to the environment variables or user profile, restart the SAP instance to apply the changes.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance related to your version of SAP and the error message HH011.
  Documentation: Refer to the SAP Basis Administration Guide for detailed instructions on user management and environment configuration.
  Logs: Review the SAP logs (e.g., dev_w0, dev_r0) for additional context on the error and any related issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support or consulting with a Basis administrator for further assistance.