How To Fix HH012 - Contact the SAP/Informix hotline

SAP Error Message - Details

• Message type: E = Error

• Message class: HH - (Long) text for check tool 'infcfgcheck'

• Message number: 012

• Message text: Contact the SAP/Informix hotline

What causes this issue?

The specified chunk (a dbspace contains 1 or more chunks) is larger
than 2 gigabyte together with the offset!
This could cause serious complications regarding the dbspaces, since
the Informix server can only address within 2 GB.

System Response

How to fix this error?

Contact the SAP/Informix hotline immediately!

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HH012 - Contact the SAP/Informix hotline ?

  The SAP error message HH012, which advises to "Contact the SAP/Informix hotline," typically indicates an issue related to the Informix database that SAP is using. This error can arise from various underlying causes, including database connectivity issues, configuration problems, or data integrity issues.
  Possible Causes:
  
  Database Connectivity Issues: There may be a problem with the connection between SAP and the Informix database, such as network issues or incorrect connection parameters.
  Configuration Problems: Incorrect settings in the SAP or Informix configuration files can lead to this error.
  Database Corruption: If the Informix database is corrupted or has integrity issues, it may trigger this error.
  Resource Limitations: Insufficient system resources (like memory or disk space) can also lead to this error.
  Version Compatibility: There may be compatibility issues between the versions of SAP and Informix being used.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the SAP system can connect to the Informix database. This can involve checking network settings, firewall rules, and connection parameters.
  Review Configuration Settings: Verify the configuration settings in both SAP and Informix to ensure they are correct and compatible.
  Database Integrity Check: Run integrity checks on the Informix database to identify and resolve any corruption issues.
  Monitor System Resources: Check the system resources to ensure that there is enough memory, CPU, and disk space available for both SAP and Informix.
  Update Software: Ensure that both SAP and Informix are updated to the latest compatible versions to avoid any known bugs or issues.
  Consult Documentation: Refer to SAP and Informix documentation for specific troubleshooting steps related to the error.
  Contact Support: If the issue persists, contact SAP or Informix support for further assistance, as suggested by the error message.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the HH012 error.
  Informix Documentation: Review Informix documentation for troubleshooting database-related issues.
  Logs: Examine the SAP and Informix logs for any additional error messages or warnings that could provide more context about the issue.
  
  If you encounter this error, it is advisable to gather as much information as possible about the context in which it occurred and any recent changes made to the system before reaching out to support.