How To Fix HH012 - Contact the SAP/Informix hotline

HH012 - Overview

• Message type: E = Error

• Message class: HH - (Long) text for check tool 'infcfgcheck'

• Message number: 012

• Message text: Contact the SAP/Informix hotline

What causes this issue?

The specified chunk (a dbspace contains 1 or more chunks) is larger
than 2 gigabyte together with the offset!
This could cause serious complications regarding the dbspaces, since
the Informix server can only address within 2 GB.

System Response

How to fix this error?

Contact the SAP/Informix hotline immediately!

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HH012 - Contact the SAP/Informix hotline ?

  The SAP error message HH012, which advises to "Contact the SAP/Informix hotline," typically indicates an issue related to the Informix database that SAP is using. This error can arise from various underlying causes, including database connectivity issues, configuration problems, or data integrity issues.
  Possible Causes:
  
  Database Connectivity Issues: There may be a problem with the connection between SAP and the Informix database, such as network issues or incorrect connection parameters.
  Configuration Problems: Incorrect settings in the SAP or Informix configuration files can lead to this error.
  Database Corruption: If the Informix database is corrupted or has integrity issues, it may trigger this error.
  Resource Limitations: Insufficient system resources (like memory or disk space) can also lead to this error.
  Version Compatibility: There may be compatibility issues between the versions of SAP and Informix being used.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the SAP system can connect to the Informix database. This can involve checking network settings, firewall rules,