How To Fix HCNUSAC_MSG_NEW320 - Infotype &1 not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: HCNUSAC_MSG_NEW - Message Class for SASAC Report Management Tool

• Message number: 320

• Message text: Infotype &1 not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HCNUSAC_MSG_NEW320 - Infotype &1 not supported ?

  The SAP error message HCNUSAC_MSG_NEW320 indicating "Infotype &1 not supported" typically arises in the context of Human Capital Management (HCM) or Employee Central in SAP SuccessFactors. This error suggests that the system is trying to access or process an infotype that is not recognized or supported in the current configuration.
  Causes:
  
  Invalid Infotype: The infotype specified in the error message (represented by &1) may not exist in the system or may not be configured correctly.
  System Configuration: The infotype may not be activated or may not be part of the current client configuration.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies or unsupported infotypes in the new environment.
  Authorization Issues: The user may not have the necessary permissions to access the specified infotype.
  Custom Development: If there are custom developments or enhancements, they may not be handling the infotype correctly.
  
  Solutions:
  
  
  Check Infotype Configuration:
  
  Verify that the infotype exists in the system. You can do this by using transaction code PA30 (Maintain HR Master Data) and checking if the infotype is available for the relevant personnel area and employee group.
  Ensure that the infotype is activated in the system. This can be checked in the configuration settings.
  
  
  
  Review System Settings:
  
  Check the configuration settings in the IMG (Implementation Guide) under the relevant HCM module to ensure that the infotype is properly set up.
  Ensure that the infotype is included in the relevant personnel actions.
  
  
  
  Data Consistency:
  
  If the error occurred after a data migration, review the data for inconsistencies. Ensure that all required infotypes are present and correctly populated.
  
  
  
  User Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to access the infotype. This can be done through transaction SU53 to analyze authorization issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific infotype for any known issues or additional configuration steps that may be required.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the process to identify where the error is occurring and why the infotype is not being recognized.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a production issue.
  
  
  
  Related Information:
  
  Infotypes: Infotypes are data structures in SAP that store specific types of information about employees, such as personal data, payroll data, and organizational assignments.
  HCM Modules: The error is often related to modules like Personnel Administration (PA), Organizational Management (OM), or Payroll (PY).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.