How To Fix H2201 - The application does not support calling help with SHH.EXE

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 201

• Message text: The application does not support calling help with SHH.EXE

What causes this issue?

The application is expecting a URL that should not be executed by
Windows program SHH.EXE. The application calls function module &V1&
without parameter FRONTEND_PLATFORM.
System (or user) has settings that result in help being called with
Windows program SHH.EXE.
This combination is not supported.

System Response

The help link cannot be returned to the application.

How to fix this error?

In menu: Help ->Settings... -> tab "Extended Help" check for each area
that you have not selected a variant with help type HTMLHelpFile. If you
have, select a variant with a different help type.
If your settings are the same as the system default settings, ask your
system administrator to define help variants in transaction SR13.

Procedure for System Administrators

Refer to SAP Note 2149786 to configure the SAP system for platforms NONE
and ITS in transaction SR13.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2201 - The application does not support calling help with SHH.EXE ?

  The SAP error message H2201, which states "The application does not support calling help with SHH.EXE," typically occurs when there is an issue with the SAP GUI or the way help is being invoked in the application. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Incompatible SAP GUI Version: The version of SAP GUI you are using may not support the help functionality that is being invoked.
  Configuration Issues: There may be configuration issues in the SAP system or the local environment that prevent the help system from functioning correctly.
  Missing or Corrupted Files: The help files or the SHH.EXE executable may be missing or corrupted.
  Operating System Compatibility: There may be compatibility issues between the SAP GUI and the operating system you are using.
  
  Solutions:
  
  Update SAP GUI: Ensure that you are using the latest version of SAP GUI. Check for updates or patches that may resolve compatibility issues.
  Check Configuration: Review the configuration settings in the SAP GUI and ensure that they are set up correctly for help functionality.
  Repair Installation: If you suspect that files may be missing or corrupted, consider repairing the SAP GUI installation or reinstalling it.
  Check Help Settings: In the SAP GUI, navigate to the options/settings related to help and ensure that they are configured correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be known issues and fixes documented there.
  Contact Support: If the issue persists, consider reaching out to your organization's SAP support team or SAP directly for assistance.
  
  Related Information:
  
  SAP Help Documentation: Refer to the official SAP help documentation for guidance on using the help system within SAP applications.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the H2201 error in SAP.