How To Fix H1309 - The service type was not completely defined for personnel case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: H1 - Messages Used in HR Funds and Position Management

• Message number: 309

• Message text: The service type was not completely defined for personnel case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message H1309 - The service type was not completely defined for personnel case &1 ?

  The SAP error message H1309, which states "The service type was not completely defined for personnel case &1," typically occurs in the context of Human Capital Management (HCM) or Personnel Administration when there is an issue with the configuration of a service type in relation to a personnel case.
  Cause:
  
  Incomplete Configuration: The service type associated with the personnel case has not been fully defined. This could mean that required fields or settings are missing in the configuration.
  Missing Entries: There may be missing entries in the relevant customizing tables that define the service type.
  Incorrect Assignment: The service type may not be correctly assigned to the personnel case or may not be compatible with the specific personnel action being processed.
  
  Solution:
  
  
  Check Service Type Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant section for Personnel Administration or HCM.
  Ensure that the service type is fully defined, including all required fields and settings.
  
  
  
  Review Personnel Case:
  
  Check the specific personnel case referenced in the error message (indicated by &1).
  Ensure that all necessary data is entered and that the service type is correctly linked to the personnel case.
  
  
  
  Maintain Customizing Entries:
  
  If there are missing entries in the customizing tables, you may need to add or update them.
  Use transaction codes like OOCU (for customizing) or OOCS (for service types) to review and maintain the necessary entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service types and personnel cases for additional guidance on required configurations.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA40 (Personnel Actions), and SPRO (Customizing).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to personnel cases and service types.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP HCM specialist or reach out to SAP support for further assistance.