How To Fix GW069 - Socket option keep-alive has been deactivated for remote gateway(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 069

• Message text: Socket option keep-alive has been deactivated for remote gateway(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GW069 - Socket option keep-alive has been deactivated for remote gateway(s) ?

  The SAP error message GW069 indicates that the socket option for keep-alive has been deactivated for the remote gateway(s). This can lead to issues with maintaining persistent connections, especially in environments where network interruptions may occur.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Configuration Settings: The keep-alive option may not be enabled in the SAP Gateway configuration.
  Network Issues: There may be network configurations or firewalls that prevent keep-alive packets from being sent or received.
  Gateway Settings: The remote gateway may not support keep-alive or may have it disabled.
  
  Solution:
  To resolve the GW069 error, you can take the following steps:
  
  
  Check Gateway Configuration:
  
  Access the SAP Gateway configuration settings.
  Ensure that the keep-alive option is enabled. This can typically be done in the SAP GUI by navigating to the relevant configuration settings.
  
  
  
  Modify Profile Parameters:
  
  You may need to adjust the profile parameters in the instance profile. Look for parameters related to the gateway, such as gw/keep_alive and ensure it is set to 1 (enabled).
  You can check and modify these parameters using transaction RZ10 (Profile Maintenance).
  
  
  
  Network Configuration:
  
  Verify that there are no firewalls or network devices that are blocking keep-alive packets. Ensure that the network allows for TCP keep-alive packets to be sent and received.
  Check the TCP settings on the operating system level to ensure that keep-alive is enabled.
  
  
  
  Restart the Gateway:
  
  After making changes to the configuration, restart the SAP Gateway to apply the new settings.
  
  
  
  Check Remote Gateway:
  
  If you are connecting to a remote SAP system, ensure that the remote gateway also has keep-alive enabled. You may need to coordinate with the administrators of the remote system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error.
  Documentation: Review the SAP documentation for your specific version to understand the implications of enabling or disabling keep-alive.
  Monitoring Tools: Use monitoring tools to observe the behavior of the connections and identify any potential issues with network stability.
  
  By following these steps, you should be able to resolve the GW069 error and ensure that the keep-alive functionality is properly configured for your SAP environment.