How To Fix GW067 - Socket option keep-alive has been deactivated for client(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 067

• Message text: Socket option keep-alive has been deactivated for client(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message GW067 - Socket option keep-alive has been deactivated for client(s) ?

  The SAP error message GW067 indicates that the socket option for keep-alive has been deactivated for the client(s). This typically occurs in the context of SAP Gateway communication, where the keep-alive feature is used to maintain a persistent connection between the client and the server.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Settings: The keep-alive option may not be enabled in the SAP Gateway configuration or in the operating system settings.
  Network Issues: Firewalls or network devices may be interfering with the keep-alive packets, causing them to be dropped or not sent.
  Client-Side Settings: The client application may not be configured to support keep-alive connections.
  Resource Constraints: If the server is under heavy load or has resource constraints, it may not be able to maintain keep-alive connections.
  
  Solution:
  To resolve the GW067 error, you can take the following steps:
  
  
  Check SAP Gateway Configuration:
  
  Ensure that the keep-alive option is enabled in the SAP Gateway settings. You can check this in transaction SM59 (RFC Destinations) and look for the relevant settings.
  
  
  
  Adjust Operating System Settings:
  
  On the server, check the operating system's TCP settings to ensure that keep-alive is enabled. This may involve modifying system parameters related to TCP keep-alive.
  
  
  
  Network Configuration:
  
  Review firewall and network device settings to ensure that they are not blocking keep-alive packets. You may need to consult with your network administrator.
  
  
  
  Client Configuration:
  
  If applicable, check the client application settings to ensure that it is configured to use keep-alive connections.
  
  
  
  Monitor Resource Usage:
  
  Monitor the server for resource usage (CPU, memory, etc.) to ensure that it is not overloaded. If it is, consider optimizing the server or scaling resources.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the SAP Gateway or the relevant services can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  Documentation: Review SAP documentation regarding network settings and configuration for the SAP Gateway.
  Logs: Analyze the SAP Gateway logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.