How To Fix GW060 - Gateway stopped; hard shutdown

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 060

• Message text: Gateway stopped; hard shutdown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message GW060 - Gateway stopped; hard shutdown ?

  The SAP error message GW060: Gateway stopped; hard shutdown indicates that the SAP Gateway service has unexpectedly stopped. This can occur due to various reasons, including system resource issues, configuration problems, or external factors affecting the SAP system.
  Causes:
  
  Resource Limitations: Insufficient memory or CPU resources can lead to the Gateway process being terminated.
  Configuration Issues: Incorrect settings in the SAP Gateway configuration can cause instability.
  Network Problems: Issues with network connectivity or firewall settings may disrupt the Gateway service.
  System Errors: Other underlying system errors or crashes can lead to the Gateway stopping.
  External Factors: External applications or services that interact with the SAP Gateway may cause it to shut down unexpectedly.
  
  Solutions:
  
  
  Check System Resources:
  
  Monitor the system's CPU and memory usage. Ensure that there are adequate resources available for the SAP Gateway to operate.
  If resources are low, consider increasing them or optimizing other processes.
  
  
  
  Review Gateway Configuration:
  
  Check the configuration settings in the SAP Gateway (transaction code SMGW).
  Ensure that the parameters are set correctly and that there are no misconfigurations.
  
  
  
  Examine Logs:
  
  Review the Gateway logs for any error messages or warnings that occurred before the shutdown. You can find logs in transaction SMGW under the "Log" menu.
  Check the system logs (transaction SM21) for any related errors.
  
  
  
  Restart the Gateway:
  
  If the Gateway has stopped, you can restart it using transaction SMGW. This may resolve temporary issues.
  If the Gateway does not restart, check for any underlying issues that need to be addressed first.
  
  
  
  Check Network Settings:
  
  Ensure that there are no network issues affecting the Gateway. Verify firewall settings and network configurations.
  Test connectivity to the SAP system from external applications or services.
  
  
  
  Update SAP Kernel:
  
  Ensure that you are using a supported and up-to-date version of the SAP kernel. Sometimes, bugs in older versions can lead to unexpected behavior.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the Gateway shutdown.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SMGW: Gateway Monitor
  SM21: System Log
  SM50: Process Overview
  
  
  SAP Notes: Always check for specific SAP Notes related to the Gateway and the error message GW060 for any patches or updates that may resolve the issue.
  Documentation: Review SAP documentation for best practices on configuring and maintaining the SAP Gateway.
  
  By following these steps, you should be able to diagnose and resolve the GW060 error effectively.