How To Fix GTR_CRM_PROXY002 - Notification Error: Different PSM-Key for same Billing Request Id

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_CRM_PROXY - Messages set in Grantor CRM/ERP proxy

• Message number: 002

• Message text: Notification Error: Different PSM-Key for same Billing Request Id

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_CRM_PROXY002 - Notification Error: Different PSM-Key for same Billing Request Id ?

  The SAP error message GTR_CRM_PROXY002 with the notification "Different PSM-Key for same Billing Request Id" typically occurs in the context of SAP's integration with CRM and billing processes. This error indicates that there is a mismatch in the PSM (Payment Service Management) keys associated with a billing request ID. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Data Inconsistency: The error usually arises when there are multiple entries in the system for the same billing request ID, but with different PSM keys. This can happen due to:
  
  Duplicate entries being created in the system.
  Incorrect data being sent from the CRM to the billing system.
  Issues during data synchronization between different systems (e.g., CRM and ERP).
  
  
  
  Integration Issues: If there are problems in the middleware or integration layer (like SAP PI/PO), it may lead to inconsistent data being processed.
  
  
  Configuration Errors: Incorrect configuration in the billing or CRM settings can also lead to this error.
  
  
  Solution:
  
  
  Check for Duplicates: Investigate the database or logs to see if there are duplicate billing request IDs with different PSM keys. You may need to clean up the data to ensure that each billing request ID has a unique PSM key.
  
  
  Data Synchronization: Ensure that the data synchronization between the CRM and billing systems is functioning correctly. Check for any errors in the middleware that might indicate issues with data transfer.
  
  
  Review Configuration: Verify the configuration settings in both the CRM and billing systems. Ensure that the PSM keys are being generated and assigned correctly.
  
  
  Error Logs: Check the error logs for more detailed information about the error. This can provide insights into what might be causing the inconsistency.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the root cause, consider reaching out to SAP support for assistance. They may have more specific insights or solutions based on the version of SAP you are using.
  
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to GTR_CRM_PROXY002 for any known issues or fixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you analyze billing requests and PSM keys, such as SE11 (Data Dictionary), SE16 (Data Browser), or SM37 (Job Monitoring).
  Integration Tools: If you are using SAP PI/PO or other middleware, ensure that the integration scenarios are correctly configured and that there are no errors in message processing.
  
  By following these steps, you should be able to diagnose and resolve the error related to the different PSM keys for the same billing request ID.