How To Fix GTCN_MESSAGE351 - Successfully unmatched

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 351

• Message text: Successfully unmatched

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE351 - Successfully unmatched ?

  The SAP error message GTCN_MESSAGE351, which states "Successfully unmatched," typically occurs in the context of the Global Trade Services (GTS) module, particularly when dealing with compliance checks, such as those related to customs or trade regulations.
  Cause:
  The error message indicates that a certain transaction or document has been successfully unmatched from a previous association. This can happen for several reasons, including:
  
  Manual Intervention: A user may have manually unmatched a document or transaction that was previously linked.
  Data Changes: Changes in the underlying data (e.g., changes in shipment details, invoice data, etc.) may have led to the automatic unmatching of documents.
  Compliance Checks: During compliance checks, if a document does not meet certain criteria, it may be unmatched from the associated transaction.
  System Configuration: Incorrect configuration settings in GTS or related modules may lead to unexpected unmatching.
  
  Solution:
  To resolve the issue, consider the following steps:
  
  Review the Transaction: Check the transaction or document that has been unmatched to understand why it was unmatched. Look for any changes or discrepancies in the data.
  Check Logs: Review the application logs or change logs in GTS to identify any actions that led to the unmatching.
  Re-associate Documents: If the unmatching was not intended, you may need to manually re-associate the documents or transactions as required.
  Consult Configuration: Ensure that the GTS configuration settings are correct and aligned with your business processes. This may involve checking compliance settings, document types, and matching criteria.
  User Training: If manual intervention is a frequent cause, consider providing additional training to users on how to handle transactions in GTS.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP GTS Documentation: Review the official SAP documentation for GTS to understand the context of compliance checks and document matching.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  By following these steps, you should be able to diagnose and address the cause of the GTCN_MESSAGE351 error in your SAP GTS environment.