How To Fix /GSINS/INSH_MSG085 - Claim payment with key claim &1, subclaim &2, payment &3 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /GSINS/INSH_MSG -

• Message number: 085

• Message text: Claim payment with key claim &1, subclaim &2, payment &3 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /GSINS/INSH_MSG085 - Claim payment with key claim &1, subclaim &2, payment &3 not found ?

  The SAP error message /GSINS/INSH_MSG085 indicates that a claim payment cannot be found in the system based on the provided keys: claim, subclaim, and payment. This error typically arises in the context of insurance or claims processing within the SAP system, particularly in modules related to insurance (like SAP FS-CD or FS-ICM).
  Cause:
  
  Incorrect Keys: The claim, subclaim, or payment keys provided may be incorrect or do not exist in the database.
  Data Deletion: The payment record may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to view the payment details.
  System Configuration: There may be configuration issues in the SAP system that prevent the retrieval of payment information.
  Integration Issues: If the payment data is coming from an external system, there may be integration issues that prevent the data from being available in SAP.
  
  Solution:
  
  Verify Keys: Double-check the claim, subclaim, and payment keys to ensure they are correct and exist in the system.
  Check Data Status: Look into whether the payment record has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the payment information. This may involve checking user roles and permissions.
  Consult Configuration: Review the configuration settings in the SAP system related to claims and payments to ensure everything is set up correctly.
  Integration Check: If applicable, check the integration points with external systems to ensure that data is being transferred correctly and that there are no errors in the data flow.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the database tables related to claims and payments, or SE80 (Object Navigator) to explore the related programs and function modules.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., FS-CD, FS-ICM) for more context on how claims and payments are processed.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.