How To Fix /GSINS/INSH_MSG065 - C/D doc. &4 already exists for claim payment &1/&2/&3 in table ICLPAY

SAP Error Message - Details

• Message type: E = Error

• Message class: /GSINS/INSH_MSG -

• Message number: 065

• Message text: C/D doc. &4 already exists for claim payment &1/&2/&3 in table ICLPAY

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /GSINS/INSH_MSG065 - C/D doc. &4 already exists for claim payment &1/&2/&3 in table ICLPAY ?

  The SAP error message /GSINS/INSH_MSG065 indicates that there is a duplicate entry in the ICLPAY table for a claim payment. This typically occurs when there is an attempt to create or process a payment for a claim that has already been processed or recorded in the system.
  Cause:
  
  Duplicate Payment Entry: The error suggests that a payment document (C/D document) for the specified claim already exists in the ICLPAY table.
  System Configuration Issues: There may be issues with the configuration of the claims processing module that allows duplicate entries.
  User Error: A user may have inadvertently attempted to create a payment for the same claim multiple times.
  Data Migration Issues: If data was migrated from another system, it’s possible that duplicate records were created during the migration process.
  
  Solution:
  
  Check Existing Payments: Verify if a payment for the specified claim already exists in the ICLPAY table. You can do this by querying the table with the claim number and payment document details.
  Review Payment Process: Ensure that the payment process is being followed correctly and that users are not attempting to create duplicate payments.
  Correct Configuration: If the issue is due to configuration, review the settings in the claims processing module to prevent duplicate entries.
  Data Cleanup: If duplicates exist due to data migration, you may need to clean up the data by removing or consolidating duplicate entries.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling this error message.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  ICLPAY Table: This table is used to store payment information related to insurance claims in SAP. Understanding its structure and the data it holds can help in troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to claims processing and payment processing in SAP, such as ICLCLAIM for claims management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.