How To Fix /GSINS/INSH_MSG013 - Can't get additional informations about claim &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /GSINS/INSH_MSG -

• Message number: 013

• Message text: Can't get additional informations about claim &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /GSINS/INSH_MSG013 - Can't get additional informations about claim &1 ?

  The SAP error message /GSINS/INSH_MSG013 Can't get additional information about claim &1 typically indicates that the system is unable to retrieve additional information related to a specific claim identified by the placeholder &1. This error can occur in various contexts, particularly in insurance or claims management modules within SAP.
  Possible Causes:
  
  Data Inconsistency: The claim number referenced may not exist in the database, or there may be inconsistencies in the data.
  Authorization Issues: The user may not have the necessary permissions to access the claim information.
  System Configuration: There may be issues with the configuration of the relevant SAP modules or components.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues or system performance problems.
  Missing Customization: If the system has been customized, there may be missing or incorrect configurations that prevent the retrieval of claim information.
  
  Solutions:
  
  Verify Claim Number: Check if the claim number provided in the error message is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary authorizations to view the claim information. This may involve checking user roles and permissions.
  Review Configuration: Consult with your SAP Basis or functional team to review the configuration settings related to claims management.
  Check System Logs: Look into the system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context.
  Database Integrity: Run database consistency checks to ensure that there are no integrity issues affecting the claim data.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper technical issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE37 (Function Modules), or SLG1 (Application Log).
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., Claims Management) for any known issues or additional troubleshooting steps.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.