How To Fix GRANTMGMT310 - Cannot retrieve SD configuration for partner & customer &

GRANTMGMT310 - Overview

• Message type: E = Error

• Message class: GRANTMGMT - Grants Management Message Class

• Message number: 310

• Message text: Cannot retrieve SD configuration for partner & customer &

What causes this issue?

The system was attempting to retrieve configuration information from SD
in order to suggest a sales organization, distribution channel, and
division.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You must select the sales organization, sales division, and distribution
channel manually before a sales order can be generated for the grant.

Procedure for System Administrators

Check the SD configuration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GRANTMGMT310 - Cannot retrieve SD configuration for partner & customer & ?

  The SAP error message GRANTMGMT310 indicates that the system is unable to retrieve the Sales and Distribution (SD) configuration for a specific partner and customer. This error typically arises in the context of grant management or when dealing with partner functions in sales documents.
  Causes:
  
  Missing Configuration: The SD configuration for the specified partner and customer may not be set up in the system.
  Incorrect Partner Function: The partner function being referenced may not be correctly defined or may not exist for the specified customer.
  Data Inconsistency: There may be inconsistencies in the master data for the customer or partner, such as missing or incorrect entries.
  Authorization Issues: The user may not have the necessary authorizations to access the SD configuration for the specified partner and customer.
  System Errors: There could be temporary system issues or bugs affecting the retrieval of configuration data.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the SD configuration for the specified partner and customer is correctly