How To Fix GK397 - Document already being reversed by user &1 - processing not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: GK - Messages for SAP Consolidation

• Message number: 397

• Message text: Document already being reversed by user &1 - processing not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GK397 - Document already being reversed by user &1 - processing not possible ?

  The SAP error message GK397, which states "Document already being reversed by user &1 - processing not possible," typically occurs when a user attempts to reverse a document that is already in the process of being reversed by another user. This is a concurrency issue where two users are trying to perform the same action on the same document simultaneously.
  Cause:
  
  Concurrent Processing: Another user has initiated a reversal of the same document, and the system is preventing a second reversal to maintain data integrity.
  Session Issues: The document may be locked in a session that has not been properly closed or has timed out.
  Background Jobs: A background job may be processing the reversal, causing the document to be locked.
  
  Solution:
  
  Check User Sessions: Verify if another user is indeed processing the reversal. You can check the user sessions in transaction code SM04 or AL08 to see if the document is being accessed by another user.
  Wait and Retry: If another user is processing the reversal, wait for them to complete the action and then try again.
  Lock Release: If you suspect that a session is stuck or has not been properly closed, you may need to release the lock. This can be done by:
  
  Using transaction SM12 to check for locks on the document and, if necessary, delete the lock entry (ensure you have the proper authorization and that it is safe to do so).
  
  
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be processing the reversal. If so, wait for them to complete.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP Basis or IT support team to investigate further.
  
  Related Information:
  
  Transaction Codes:
  
  SM04 / AL08: To view active user sessions.
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  
  
  Documentation: Refer to SAP Help documentation for more details on document reversal processes and handling locks.
  User Training: Ensure that users are trained on the proper procedures for reversing documents to minimize concurrency issues.
  
  By following these steps, you should be able to resolve the GK397 error and successfully reverse the document.