How To Fix GK396 - Document already being changed by user &1 - processing not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: GK - Messages for SAP Consolidation

• Message number: 396

• Message text: Document already being changed by user &1 - processing not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GK396 - Document already being changed by user &1 - processing not possible ?

  The SAP error message GK396, which states "Document already being changed by user &1 - processing not possible," typically occurs when a user attempts to edit or process a document that is currently being modified by another user. This is a common concurrency issue in SAP systems, where multiple users may try to access or change the same document simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the same document.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When a user opens a document for editing, it is locked for that user, and other users cannot make changes until the lock is released.
  Session Timeout: If a user has an open session that has timed out, the lock may not be released properly.
  Background Jobs: Sometimes, background jobs or processes may also hold locks on documents.
  
  Solution:
  
  Wait and Retry: If you encounter this error, wait for a few moments and try again. The other user may finish their changes and release the lock.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is currently holding the lock on the document. If necessary, you can ask that user to release the lock.
  Contact the User: If you identify the user holding the lock, you can reach out to them to coordinate the changes.
  Release Locks: If you have the necessary authorizations, you can manually delete the lock entries in SM12, but this should be done with caution as it may lead to data inconsistencies.
  Review Background Jobs: Check if any background jobs are running that might be holding locks on the document.
  Session Management: Ensure that users are properly logging out of sessions to avoid unnecessary locks.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SM37: To monitor background jobs that might be affecting document access.
  
  
  Documentation: Refer to SAP Help documentation for more details on document locking and concurrency control.
  User Training: Educate users on best practices for document handling to minimize conflicts, such as checking if a document is already being edited before attempting to make changes.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further investigation.