How To Fix GJ797 - Payment Terms not Found for Customer &.

SAP Error Message - Details

• Message type: E = Error

• Message class: GJ - Joint Venture Accounting

• Message number: 797

• Message text: Payment Terms not Found for Customer &.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message GJ797 - Payment Terms not Found for Customer &. ?

  The SAP error message GJ797, which states "Payment Terms not Found for Customer &," typically occurs when the system is unable to find the payment terms associated with a specific customer in the system. This can happen in various scenarios, such as during the creation of a sales order, invoice, or other financial transactions.
  Causes:
  
  Missing Payment Terms: The customer master record does not have any payment terms assigned.
  Incorrect Customer Data: The customer may not be set up correctly in the system, or the relevant data may be incomplete.
  Configuration Issues: Payment terms may not be configured correctly in the system, or the payment terms may not be valid for the specific transaction type.
  Data Migration Issues: If data was migrated from another system, payment terms may not have been transferred correctly.
  Sales Area Not Defined: The sales area for the customer may not be defined, which can lead to missing payment terms.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Verify that the payment terms are correctly assigned in the relevant view (e.g., Sales Area Data).
  
  
  
  Assign Payment Terms:
  
  If payment terms are missing, you can assign them by editing the customer master record (transaction code XD02 for change).
  Ensure that the payment terms are valid and applicable to the customer.
  
  
  
  Review Payment Terms Configuration:
  
  Check the configuration of payment terms in the system (transaction code OBB8).
  Ensure that the payment terms are defined and active for the relevant company code and sales area.
  
  
  
  Check Sales Area:
  
  Ensure that the sales area is correctly defined for the customer. The sales area includes the sales organization, distribution channel, and division.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  OBB8: Maintain Payment Terms
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to customer master data and payment terms for more detailed information.
  
  By following these steps, you should be able to identify and resolve the issue related to the GJ797 error message in SAP.