How To Fix FZ767 - > Bank details & / & / & do not have a valid SEPA mandate

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 767

• Message text: > Bank details & / & / & do not have a valid SEPA mandate

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ767 - > Bank details & / & / & do not have a valid SEPA mandate ?

  The SAP error message FZ767 indicates that the bank details provided do not have a valid SEPA (Single Euro Payments Area) mandate associated with them. This error typically arises when attempting to process a payment or direct debit transaction in the SEPA format, and it suggests that the necessary authorization for the transaction is missing or invalid.
  Cause:
  
  Missing SEPA Mandate: The customer or vendor does not have a valid SEPA mandate in the system.
  Expired Mandate: The existing SEPA mandate may have expired or been revoked.
  Incorrect Bank Details: The bank account details entered may not match the details associated with the SEPA mandate.
  Data Entry Errors: There may be typographical errors in the bank details or mandate reference.
  Configuration Issues: There may be issues with the configuration of SEPA mandates in the SAP system.
  
  Solution:
  
  Check SEPA Mandate: Verify if a valid SEPA mandate exists for the customer/vendor in question. This can usually be done in the SAP system under the relevant customer or vendor master data.
  Create/Update Mandate: If no mandate exists, create a new SEPA mandate. If the mandate is expired or incorrect, update it with the correct details.
  Verify Bank Details: Ensure that the bank account details (IBAN, BIC) entered in the system match those on the SEPA mandate.
  Review Configuration: Check the configuration settings for SEPA mandates in the SAP system to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on managing SEPA mandates.
  
  Related Information:
  
  SEPA Mandate Management: Understanding how to manage SEPA mandates in SAP is crucial. This includes creating, updating, and deleting mandates as necessary.
  SAP Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  BP (Business Partner) for managing customer/vendor data.
  F110 for automatic payment transactions.
  
  
  Legal Requirements: Be aware of the legal requirements for SEPA mandates, as they must comply with regulations in the relevant jurisdictions.
  Testing: After making changes, perform a test transaction to ensure that the error is resolved and that the payment can be processed successfully.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.