How To Fix FZ386 - Customer &: no payment in company code & due to balance block

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 386

• Message text: Customer &: no payment in company code & due to balance block

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ386 - Customer &: no payment in company code & due to balance block ?

  The SAP error message FZ386 indicates that there is no payment for a customer in a specific company code due to a balance block. This typically occurs when there are outstanding items or issues that prevent the payment from being processed. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Balance Block: The customer account has a balance block, which means that there are open items that are preventing the payment from being processed. This could be due to:
  
  Unresolved disputes or deductions.
  Credit holds or restrictions placed on the customer account.
  Open invoices that are not cleared.
  
  
  
  Payment Terms: The payment terms set for the customer may not allow for payment processing under certain conditions.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are causing the payment to be blocked.
  
  
  Solution:
  
  
  Review Customer Account:
  
  Check the customer account for any open items or disputes that may be causing the balance block.
  Use transaction codes like FD03 (Display Customer) to review the account details.
  
  
  
  Clear Open Items:
  
  Resolve any disputes or issues related to open invoices. This may involve communication with the customer to clarify any discrepancies.
  
  
  
  Check Payment Block Settings:
  
  Review the payment block settings in the customer master data. You can do this using transaction code FD02 (Change Customer) and check the payment block field.
  
  
  
  Adjust Payment Terms:
  
  If necessary, adjust the payment terms for the customer to ensure that they align with the payment processing requirements.
  
  
  
  Consult with Finance Team:
  
  If you are unable to resolve the issue, consult with your finance or accounts receivable team to understand if there are any specific policies or procedures that need to be followed.
  
  
  
  SAP Notes and Documentation:
  
  Check for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error message.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FBL5N: Customer Line Item Display - to view open items for the customer.
  FB03: Display Document - to review specific accounting documents related to the customer.
  
  
  
  SAP Configuration:
  
  Review the configuration settings in the Financial Accounting (FI) module related to customer payments and payment blocks.
  
  
  
  User Roles and Authorizations:
  
  Ensure that the user attempting to process the payment has the necessary authorizations to view and modify customer account details.
  
  
  
  By following these steps, you should be able to identify the cause of the FZ386 error and take appropriate actions to resolve it.