How To Fix FZ381 - Customer &1 &2 for vendor &3 is blocked by &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 381

• Message text: Customer &1 &2 for vendor &3 is blocked by &4

What causes this issue?

DEFINE &USER& = &V4&
INCLUDE MESSAGE_ENQUEUE_USER OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ381 - Customer &1 &2 for vendor &3 is blocked by &4 ?

  The SAP error message FZ381 indicates that a customer (identified by &1 and &2) is blocked for a specific vendor (identified by &3) due to a blocking reason (identified by &4). This error typically arises in the context of financial transactions, particularly when trying to process invoices or payments related to a customer-vendor relationship.
  Cause:
  
  
  Blocking Reason: The customer-vendor relationship is blocked due to various reasons, such as:
  
  Payment block
  Credit limit exceeded
  Manual blocking by a user
  Other business rules defined in the system
  
  
  
  Configuration Settings: The system may have specific configurations that enforce blocking based on certain criteria, such as credit management settings or payment terms.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data for the customer or vendor that lead to the blocking.
  
  
  Solution:
  
  
  Check Blocking Reasons:
  
  Navigate to the customer or vendor master data in SAP.
  Check the status of the customer-vendor relationship to identify the specific blocking reason.
  If necessary, consult with the relevant department (e.g., finance or sales) to understand why the block is in place.
  
  
  
  Unblock the Customer-Vendor Relationship:
  
  If the block is no longer valid, you can remove the block by updating the customer or vendor master data.
  This can typically be done in transaction codes such as XD02 (Change Customer) or MK02 (Change Vendor).
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit limit issues, review the credit management settings and adjust the credit limit if appropriate.
  
  
  
  Consult Documentation:
  
  Review any internal documentation or guidelines regarding customer-vendor relationships and blocking procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management), FD33 (Display Customer Credit Management), MK03 (Display Vendor), and XD03 (Display Customer).
  Master Data Management: Ensure that the master data for both customers and vendors is accurate and up-to-date to prevent similar issues in the future.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to customer and vendor master data.
  
  By following these steps, you should be able to identify the cause of the FZ381 error and take appropriate action to resolve it.