How To Fix FZ369 - Customer & &: No payment due to delete flag or posting block

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 369

• Message text: Customer & &: No payment due to delete flag or posting block

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ369 - Customer & &: No payment due to delete flag or posting block ?

  The SAP error message FZ369 indicates that a customer has a delete flag or posting block set, which prevents any payment processing for that customer. This error typically arises in the context of accounts receivable and payment processing in SAP.
  Cause:
  
  Delete Flag: The customer master record may have been marked for deletion. This means that the customer is no longer active in the system, and any transactions related to this customer are blocked.
  Posting Block: The customer may have a posting block set, which prevents any financial transactions from being posted to their account. This could be due to various reasons, such as credit issues, disputes, or administrative decisions.
  
  Solution:
  To resolve the FZ369 error, you can take the following steps:
  
  
  Check Customer Master Record:
  
  Go to the customer master record (transaction code FD03 for display).
  Check if the customer has a delete flag set. If so, you may need to remove this flag if the customer is still active.
  If the customer is no longer active, you may need to consider whether to keep the record or permanently delete it.
  
  
  
  Review Posting Block:
  
  In the customer master record, check for any posting blocks that may be in place.
  If a posting block exists, determine the reason for the block and whether it can be lifted. This may involve discussions with relevant departments (e.g., credit management, sales).
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure about the status of the customer or the implications of removing the delete flag or posting block, consult with your finance or credit management team.
  
  
  
  Documentation:
  
  Ensure that any changes made to the customer master record are documented properly for audit purposes.
  
  
  
  Testing:
  
  After making the necessary changes, attempt to process the payment again to confirm that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  FD03: Display Customer Master
  FD02: Change Customer Master
  FD01: Create Customer Master
  
  
  User Roles: Ensure that you have the necessary permissions to view and modify customer master records.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  By following these steps, you should be able to identify the cause of the FZ369 error and take appropriate action to resolve it.