How To Fix FZ326 - Internal error: doc.balance not zero / comp.code & vendor & customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 326

• Message text: Internal error: doc.balance not zero / comp.code & vendor & customer &

What causes this issue?

An internal check routine discovered an error when creating the payment
document. It is an error in the payment program or errors in the
programs with which the documents to be paid were created.

System Response

The payment cannot be posted.

How to fix this error?

Contact the responsible hotline. Do not delete the payment proposal
data or payment run data since it is needed for an error analysis.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ326 - Internal error: doc.balance not zero / comp.code & vendor & customer & ?

  The SAP error message FZ326, which states "Internal error: doc.balance not zero / comp.code & vendor & customer &," typically indicates that there is an inconsistency in the financial document processing within the SAP system. This error usually arises during the posting of financial documents, particularly in accounts payable or accounts receivable transactions.
  Causes:
  
  Unbalanced Document: The most common cause is that the document being processed has a balance that does not equal zero. This can happen if there are missing or incorrect line items.
  Incorrect Configuration: There may be issues with the configuration of the company code, vendor, or customer master data.
  Data Corruption: Sometimes, data corruption in the database can lead to inconsistencies in document balances.
  Incomplete Document: The document may not have been fully completed or may have been saved in an incomplete state.
  Posting Period Issues: The posting period may be closed, or there may be restrictions on posting to certain periods.
  
  Solutions:
  
  Check Document Balance: Review the document in question to ensure that all line items are correctly entered and that the total debits equal the total credits.
  Review Configuration: Verify the configuration settings for the company code, vendor, and customer to ensure they are set up correctly.
  Repost the Document: If the document is found to be incomplete or incorrect, consider reversing it and reposting it with the correct information.
  Check for Open Items: Use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to check for open items that may be affecting the balance.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues.
  Database Consistency Check: If data corruption is suspected, a database consistency check may be necessary. This should be done by a qualified SAP Basis consultant.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to contact SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FB02 (Change Document), and FBL1N/FBL5N for line item displays.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to financial postings and error handling for additional insights.
  
  By following these steps, you should be able to identify the root cause of the FZ326 error and implement a solution to resolve it.