How To Fix FZ124 - Direct debit of customer &1 for the amount &2 not executed

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 124

• Message text: Direct debit of customer &1 for the amount &2 not executed

What causes this issue?

The payment run does not execute the direct debit from the bank account
of customer &V1& using company code &V3& for an amount of &V2&, as the
direct debit pre-notification &V4& has been deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Using the <DS:REPN.RFZALI20>Payment List</>, you can analyse which
invoices have not been paid as a result. Start the list with the
corresponding run identification, and restrict the selection to customer
number &V1& (tab <LS>Selections</>).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ124 - Direct debit of customer &1 for the amount &2 not executed ?

  The SAP error message FZ124 indicates that a direct debit for a customer was not executed. This error can occur for various reasons, and understanding the cause is essential for resolving the issue. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Insufficient Funds: The customer's bank account may not have sufficient funds to cover the direct debit amount.
  Incorrect Bank Details: The bank details (IBAN, BIC, etc.) for the customer may be incorrect or missing.
  Direct Debit Mandate Issues: The direct debit mandate may not be valid, expired, or not properly set up.
  Blocked Customer: The customer may be blocked for direct debit transactions in the system.
  Technical Issues: There may be technical issues in the SAP system or with the bank's processing system.
  Payment Run Issues: The payment run may not have been executed correctly, or there may be issues with the payment program configuration.
  
  Solutions:
  
  Check Customer's Bank Account: Verify that the customer has sufficient funds in their bank account to cover the direct debit.
  Verify Bank Details: Ensure that the bank details entered in the customer master data are correct and complete.
  Review Direct Debit Mandate: Check the status of the direct debit mandate. If it is expired or invalid, you may need to obtain a new mandate from the customer.
  Unblock Customer: If the customer is blocked for direct debit transactions, review the reasons for the block and take appropriate action to unblock them.
  Check Payment Run Configuration: Review the configuration of the payment run in SAP to ensure it is set up correctly. This includes checking the payment method and parameters.
  Consult Logs and Error Messages: Check the logs for any additional error messages or details that can provide more context on why the direct debit was not executed.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FD32 (Change Customer) to check customer details, or F110 (Automatic Payment Transactions) to review payment run settings.
  Documentation: Refer to SAP documentation or help files for detailed information on configuring direct debit processes and troubleshooting payment issues.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the FZ124 error and implement the necessary solutions to resolve it.