How To Fix FY402 - Credit card notification contains no transactions

SAP Error Message - Details

• Message type: E = Error

• Message class: FY - Payment Cards

• Message number: 402

• Message text: Credit card notification contains no transactions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FY402 - Credit card notification contains no transactions ?

  The SAP error message FY402, which states "Credit card notification contains no transactions," typically occurs in the context of processing credit card transactions within the SAP system. This error indicates that the system has received a notification related to credit card processing, but there are no transactions associated with that notification.
  Causes:
  
  Empty Notification: The notification file or message received from the payment service provider (PSP) may be empty or not contain any transaction data.
  Incorrect Configuration: There may be issues with the configuration settings in the SAP system related to credit card processing, such as incorrect mapping of transaction types or settings in the payment processing module.
  Timing Issues: The notification may have been sent before any transactions were actually processed, leading to an empty notification.
  Data Transmission Errors: There could be issues in the data transmission process between the PSP and SAP, resulting in missing transaction data.
  Testing Environment: If you are in a testing environment, the notifications may not be set up to include actual transaction data.
  
  Solutions:
  
  Check Notification Source: Verify the source of the notification (e.g., payment service provider) to ensure that it is sending the correct data. Contact the PSP if necessary.
  Review Configuration: Check the configuration settings in SAP related to credit card processing. Ensure that all necessary parameters are correctly set up.
  Monitor Transaction Processing: Ensure that transactions are being processed correctly before the notification is sent. Check logs for any errors during transaction processing.
  Test with Valid Transactions: If you are in a testing environment, ensure that you are using valid test transactions that will generate notifications with data.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as there may be bug fixes related to credit card processing.
  Consult Documentation: Review SAP documentation or help resources for any specific guidelines related to credit card notifications and error handling.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the FY402 error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for monitoring credit card transactions (e.g., F110 for payment processing).
  Integration with PSP: Understand the integration points between SAP and the payment service provider, including any APIs or file formats used for notifications.
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up for processing credit card transactions.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or your technical team for further investigation.