How To Fix FVD_SEPA037 - Mandate &1 (CCode &2/ customer &3) is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: FVD_SEPA - Message Class for SEPA Developments in CML

• Message number: 037

• Message text: Mandate &1 (CCode &2/ customer &3) is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FVD_SEPA037 - Mandate &1 (CCode &2/ customer &3) is not active ?

  The SAP error message FVD_SEPA037 indicates that a specific SEPA mandate is not active for a customer in the system. This error typically arises in the context of processing SEPA direct debits or credit transfers, where a mandate is required to authorize the transaction.
  Cause:
  The error message can occur due to several reasons:
  
  Inactive Mandate: The mandate referenced in the error message is not active. This could be because it has expired, been revoked, or not yet been activated.
  Incorrect Mandate Reference: The mandate ID or customer reference may be incorrect or not properly linked in the system.
  Data Entry Issues: There may be issues with the data entry for the customer or mandate, such as missing or incorrect information.
  Configuration Issues: There may be configuration issues in the SEPA settings or the payment processing settings in SAP.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Mandate Status:
  
  Go to the SEPA mandate management transaction (e.g., transaction code FVD1 or FVD2) and check the status of the mandate for the specified customer.
  Ensure that the mandate is active and has not expired or been revoked.
  
  
  
  Activate Mandate:
  
  If the mandate is inactive, you may need to activate it. This can usually be done in the mandate management screen by selecting the mandate and choosing the option to activate it.
  
  
  
  Verify Customer Data:
  
  Ensure that the customer data is correctly entered and that the mandate is correctly linked to the customer account.
  Check for any discrepancies in the customer master data that may affect the mandate.
  
  
  
  Review Configuration:
  
  Check the SEPA configuration settings in your SAP system to ensure that everything is set up correctly for processing SEPA transactions.
  Ensure that the payment methods and other related settings are properly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing SEPA mandates and resolving related errors.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SEPA Mandate: A SEPA mandate is a document that authorizes a creditor to collect payments from a debtor's bank account. It is essential for processing direct debits in the SEPA area.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FVD1 (Create Mandate), FVD2 (Change Mandate), and FVD3 (Display Mandate) for managing SEPA mandates.
  SAP Notes: Check SAP Notes for any known issues or patches related to SEPA mandates and error messages.
  
  By following these steps, you should be able to identify and resolve the issue related to the FVD_SEPA037 error message.