How To Fix FVD_SEPA037 - Mandate &1 (CCode &2/ customer &3) is not active

FVD_SEPA037 - Overview

• Message type: E = Error

• Message class: FVD_SEPA - Message Class for SEPA Developments in CML

• Message number: 037

• Message text: Mandate &1 (CCode &2/ customer &3) is not active

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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FVD_SEPA037 - Details

• The SAP error message FVD_SEPA037 indicates that a specific SEPA mandate is not active for a customer in the system. This error typically arises in the context of processing SEPA direct debits or credit transfers, where a mandate is required to authorize the transaction.
  
  Cause:
  The error message can occur due to several reasons:
  
  Inactive Mandate: The mandate referenced in the error message is not active. This could be because it has expired, been revoked, or not yet been activated.
  Incorrect Mandate Reference: The mandate ID or customer reference may be incorrect or not properly linked in the system.
  Data Entry Issues: There may be issues with the data entry for the customer or mandate, such as missing or incorrect information.
  
  Configuration Issues: There may be configuration issues in the SEPA settings or the payment processing settings in SAP.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Mandate Status:
  
  Go to the SEPA mandate management transaction