How To Fix FTVV_MESSAGES293 - No disbursement possible (customer account missing for main loan partner)

SAP Error Message - Details

• Message type: E = Error

• Message class: FTVV_MESSAGES - Reporting Financial Assets Management

• Message number: 293

• Message text: No disbursement possible (customer account missing for main loan partner)

What causes this issue?

You need to create a customer account for the main borrower or the
issuer before the disbursement.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the partner overview for the contract, choose<ZK> Change </>to
switch to the partner required then save the data. This creates a
customer account for the partner. The account number (customer number)
is then displayed in the partner overview.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTVV_MESSAGES293 - No disbursement possible (customer account missing for main loan partner) ?

  The SAP error message FTVV_MESSAGES293 indicates that there is no disbursement possible because the customer account is missing for the main loan partner. This typically occurs in the context of financial transactions involving loans or disbursements in SAP's Financial Services module.
  Cause:
  
  Missing Customer Account: The main loan partner (which could be a customer or a vendor) does not have a corresponding customer account set up in the system.
  Incorrect Configuration: The configuration for the loan partner may not be correctly set up in the system, leading to the inability to process disbursements.
  Data Inconsistency: There may be inconsistencies in the data related to the loan partner, such as missing or incorrect entries in the customer master data.
  Authorization Issues: The user may not have the necessary authorizations to access the customer account or perform disbursement transactions.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Verify that the customer account for the main loan partner is created and active in the system.
  Ensure that all necessary details (like account number, company code, etc.) are correctly filled out.
  
  
  
  Review Loan Partner Configuration:
  
  Check the configuration settings for the loan partner in the relevant SAP module (e.g., Loans Management).
  Ensure that the loan partner is correctly linked to the customer account.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the customer and loan partner data.
  Correct any inconsistencies found during the checks.
  
  
  
  Authorization Check:
  
  Ensure that the user attempting the disbursement has the necessary authorizations to access the customer account and perform the transaction.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling this error message.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FD01 (Create Customer), FD02 (Change Customer), or FD03 (Display Customer) to manage customer accounts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Review user roles and authorizations in the SAP system to ensure proper access rights are granted.
  
  By following these steps, you should be able to resolve the error and proceed with the disbursement process.