How To Fix /FTI/SERV_TECH_ERROR047 - Only one custoemr solution allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: /FTI/SERV_TECH_ERROR -

• Message number: 047

• Message text: Only one custoemr solution allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /FTI/SERV_TECH_ERROR047 - Only one custoemr solution allowed ?

  The SAP error message /FTI/SERV_TECH_ERROR047: Only one customer solution allowed typically occurs in the context of SAP's Field Service Management (FSM) or similar applications where customer solutions are being managed. This error indicates that the system is configured to allow only one customer solution to be associated with a particular service request or scenario.
  Cause:
  
  Configuration Limitation: The system is set up to restrict the association of multiple customer solutions to a single service request. This is often a design choice to maintain clarity and avoid conflicts in service management.
  Data Entry Error: There may be an attempt to assign multiple customer solutions to a single service request, which violates the system's constraints.
  Business Process: The business process may dictate that only one solution can be active or applicable at a time for a specific customer issue.
  
  Solution:
  
  Review Customer Solutions: Check the customer solutions that are currently associated with the service request. Ensure that only one solution is active or selected.
  Modify Configuration: If the business process allows for multiple solutions and you need to change this behavior, consult with your SAP administrator or technical team to modify the configuration settings. This may involve changing the business rules or settings in the relevant module.
  Data Cleanup: If there are multiple entries that are causing the conflict, you may need to clean up the data by removing or deactivating the unnecessary customer solutions.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on managing customer solutions within your version of the software.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  Training and Documentation: Ensure that users involved in service management are trained on the correct processes for managing customer solutions to prevent future occurrences of this error.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.