How To Fix FSSC_RDS090 - User &1 exists in CRM system

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_RDS - Financial Shared Service Center, RDS

• Message number: 090

• Message text: User &1 exists in CRM system

What causes this issue?

You tried to create a user with the same name as an existing user.

System Response

The system does not create a new user. Instead, it uses the existing
user to set up the sample organization.The system does not change the
user's existing attributes such as the address. The system adds new
roles to the existing user, if these roles are not already assigned to
the user. The system also creates a business parter for the user. The
system also assigns the user to the Financial Shared Service Center
(FSSC) organization structure.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_RDS090 - User &1 exists in CRM system ?

  The SAP error message FSSC_RDS090 indicates that a user with the specified user ID already exists in the CRM (Customer Relationship Management) system. This error typically arises during processes that involve user creation or synchronization between systems, such as when integrating SAP ERP with SAP CRM.
  Cause:
  
  Duplicate User ID: The primary cause of this error is that the user ID you are trying to create or synchronize already exists in the CRM system.
  Data Synchronization Issues: If there are issues with data synchronization between the ERP and CRM systems, it may lead to attempts to create users that already exist.
  Incorrect User Mapping: If the user mapping between systems is not set up correctly, it may lead to conflicts when trying to create or update user records.
  
  Solution:
  
  Check Existing Users: Verify if the user ID already exists in the CRM system. You can do this by navigating to the user management section in the CRM and searching for the user ID.
  Use Existing User: If the user already exists, consider using the existing user ID instead of trying to create a new one.
  Update User Information: If you need to update the existing user’s information, use the appropriate transaction or function to modify the user details instead of creating a new user.
  Data Synchronization: Ensure that the data synchronization processes between the ERP and CRM systems are functioning correctly. Check for any errors in the synchronization logs and resolve them.
  User Mapping Configuration: Review the user mapping configuration to ensure that it is set up correctly to avoid conflicts during user creation.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SU01 (User Maintenance) in SAP to manage user accounts.
  Integration Settings: Check the integration settings between SAP ERP and CRM to ensure that user data is being synchronized correctly.
  SAP Notes: Look for relevant SAP Notes that may address specific issues related to user creation and synchronization between systems.
  Documentation: Refer to SAP documentation for user management and integration processes for detailed guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation and resolution.