How To Fix FSSC_GENERIC024 - No mapped CRM employee found for employee &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_GENERIC - FSSC Services

• Message number: 024

• Message text: No mapped CRM employee found for employee &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_GENERIC024 - No mapped CRM employee found for employee &1 ?

  The SAP error message FSSC_GENERIC024 indicates that the system could not find a mapped CRM (Customer Relationship Management) employee for the specified employee ID (&1). This error typically occurs in scenarios where there is an integration between SAP ERP and SAP CRM, and it is often related to the configuration of employee data.
  Cause:
  
  Missing Mapping: The employee ID provided does not have a corresponding entry in the CRM system, meaning that the employee is not mapped correctly.
  Data Synchronization Issues: There may be issues with data synchronization between the ERP and CRM systems, leading to discrepancies in employee records.
  Incorrect Employee ID: The employee ID being referenced may be incorrect or does not exist in the system.
  Configuration Issues: There may be configuration issues in the integration settings between SAP ERP and SAP CRM.
  
  Solution:
  
  
  Check Employee Mapping:
  
  Verify that the employee ID exists in the CRM system. You can do this by checking the employee master data in the CRM.
  Ensure that the employee is correctly mapped in the integration settings. This may involve checking the relevant customizing settings in both the ERP and CRM systems.
  
  
  
  Data Synchronization:
  
  If there are discrepancies, ensure that the data synchronization process between the ERP and CRM systems is functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer process.
  
  
  
  Correct Employee ID:
  
  Double-check the employee ID being used in the transaction or process that triggered the error. Ensure that it is the correct ID and that it matches the one in the CRM system.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the integration between SAP ERP and SAP CRM. This may include checking the settings in transaction codes like CRMCMP1 or CRMCMP2 for mapping employees.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may be relevant to your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your systems.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (for organizational management) and CRMD_ORDER (for CRM order management) to check employee and organizational data.
  Integration Settings: Review the integration settings in the SAP Application Interface Framework (AIF) if applicable.
  SAP Notes: Search for SAP Notes related to FSSC_GENERIC024 for any patches or updates that may address this issue.
  
  By following these steps, you should be able to identify and resolve the cause of the error message FSSC_GENERIC024.