How To Fix FSSC_GENERIC014 - No mapped CRM account found for the customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_GENERIC - FSSC Services

• Message number: 014

• Message text: No mapped CRM account found for the customer &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_GENERIC014 - No mapped CRM account found for the customer &1 ?

  The SAP error message FSSC_GENERIC014 indicates that there is no mapped CRM account found for the specified customer in the system. This error typically arises in scenarios where there is an integration between SAP ERP (or S/4HANA) and SAP CRM, and it usually occurs during processes that require customer data synchronization or when trying to access customer-related information.
  Cause:
  
  Missing Mapping: The customer in question does not have a corresponding CRM account mapped in the system.
  Data Inconsistency: There may be inconsistencies in the customer master data between the ERP and CRM systems.
  Configuration Issues: The integration settings between the ERP and CRM systems may not be properly configured.
  Customer Not Created in CRM: The customer might not have been created in the CRM system at all.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or does not exist in the CRM system.
  
  Solution:
  
  
  Check Customer Mapping:
  
  Verify if the customer ID exists in the CRM system. You can do this by checking the customer master data in the CRM.
  If the customer does not exist, you may need to create it in the CRM system.
  
  
  
  Create Mapping:
  
  If the customer exists in the ERP but not in the CRM, you may need to create a mapping entry for the customer in the relevant configuration settings.
  
  
  
  Data Synchronization:
  
  Ensure that data synchronization between the ERP and CRM systems is functioning correctly. You may need to run a synchronization job or check for any errors in the data transfer process.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the integration between the ERP and CRM systems. Ensure that all necessary settings for customer mapping are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your ERP and CRM systems for any known issues or additional configuration steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) in the ERP system to check customer details and mappings.
  Integration Settings: Look into transaction codes like SLG1 for application logs to find more details about the error and its context.
  SAP Notes: Search for relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.