How To Fix FSSC_GENERIC013 - Dispute case created and linked to the service request

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_GENERIC - FSSC Services

• Message number: 013

• Message text: Dispute case created and linked to the service request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_GENERIC013 - Dispute case created and linked to the service request ?

  The SAP error message FSSC_GENERIC013 typically indicates that a dispute case has been created and linked to a service request in the context of SAP's Financial Services or Accounts Receivable modules. This message is often encountered in scenarios involving dispute management, where a customer has raised a dispute regarding an invoice or payment.
  Cause:
  
  Dispute Creation: The error message is triggered when a dispute case is successfully created in the system and is linked to a specific service request. This is a normal behavior of the system, indicating that the dispute process has been initiated.
  Configuration Issues: There may be configuration settings in the SAP system that need to be reviewed, especially if the dispute case is not being processed as expected.
  Data Integrity: There could be issues with the data integrity or completeness of the service request or related documents, which may lead to confusion in processing the dispute.
  
  Solution:
  
  Review the Dispute Case: Check the details of the dispute case that has been created. Ensure that all necessary information is correctly captured and that the case is being processed according to your organization's dispute management procedures.
  Check Configuration: Review the configuration settings related to dispute management in SAP. Ensure that the settings align with your business processes and that there are no missing configurations that could affect the dispute handling.
  Data Validation: Validate the data associated with the service request and the dispute case. Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling dispute cases and service requests. This may provide insights into best practices and troubleshooting steps.
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP support or your internal IT team for further assistance. They may have access to logs or additional tools to diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to dispute management.
  User Guides: Review user guides or training materials specific to your organization’s implementation of SAP, as they may contain tailored instructions for handling disputes.
  Community Forums: Engage with SAP community forums or user groups where you can share experiences and solutions with other SAP users who may have encountered similar issues.
  
  By following these steps, you should be able to address the FSSC_GENERIC013 error message effectively.