How To Fix /FSIH/MSG_INSURANCE023 - Insurance policy could not be locked for processing

SAP Error Message - Details

• Message type: E = Error

• Message class: /FSIH/MSG_INSURANCE -

• Message number: 023

• Message text: Insurance policy could not be locked for processing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /FSIH/MSG_INSURANCE023 - Insurance policy could not be locked for processing ?

  The SAP error message /FSIH/MSG_INSURANCE023 indicates that an insurance policy could not be locked for processing. This typically occurs in the context of the SAP Insurance module, where multiple users or processes may attempt to access or modify the same insurance policy simultaneously.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing the insurance policy, preventing your session from locking it for updates.
  System Lock: The system may have a lock on the policy due to a previous transaction that did not complete properly.
  Database Issues: There may be underlying database issues that are preventing the lock from being established.
  User Permissions: The user may not have the necessary permissions to lock the policy for processing.
  
  Solutions:
  
  Check for Concurrent Users: Verify if another user is currently processing the same policy. If so, wait for them to complete their transaction.
  Transaction Monitoring: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any locks that may be causing the issue.
  Release Locks: If you find a lock that should not be there (e.g., from a previous session that crashed), you may need to release it using transaction SM12. Be cautious when doing this, as it may affect other users.
  Retry the Operation: After ensuring that no other processes are using the policy, try to perform the operation again.
  Check User Permissions: Ensure that your user role has the necessary permissions to lock and process the insurance policy.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  Documentation: Review the SAP documentation for the Insurance module to understand the locking mechanism and best practices for handling policies.
  System Configuration: Ensure that your SAP system is properly configured for handling concurrent transactions, especially in high-usage environments.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message /FSIH/MSG_INSURANCE023.