How To Fix /FSIH/MSG_INSURANCE023 - Insurance policy could not be locked for processing

/FSIH/MSG_INSURANCE023 - Overview

• Message type: E = Error

• Message class: /FSIH/MSG_INSURANCE -

• Message number: 023

• Message text: Insurance policy could not be locked for processing

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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/FSIH/MSG_INSURANCE023 - Details

• The SAP error message /FSIH/MSG_INSURANCE023 indicates that an insurance policy could not be locked for processing. This typically occurs in the context of the SAP Insurance module, where multiple users or processes may attempt to access or modify the same insurance policy simultaneously.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing the insurance policy, preventing your session from locking it for updates.
  System Lock: The system may have a lock on the policy due to a previous transaction that did not complete properly.
  Database Issues: There may be underlying database issues that are preventing the lock from being established.
  User Permissions: The user may not have the necessary permissions to lock the policy for processing.
  
  Solutions:
  
  Check for Concurrent Users: Verify if another user is currently processing the same policy. If so, wait for them to complete their transaction.
  Transaction Monitoring: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs)