How To Fix FSBP_FND_INBOUND010 - You can transfer either a CTI or action codes for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_FND_INBOUND -

• Message number: 010

• Message text: You can transfer either a CTI or action codes for &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_FND_INBOUND010 - You can transfer either a CTI or action codes for &1 ?

  The SAP error message FSBP_FND_INBOUND010 typically occurs in the context of the SAP Financial Services (FS) module, particularly when dealing with inbound processing of data related to customer transactions or interactions. This error indicates that there is a conflict in the data being transferred, specifically that the system expects either a CTI (Computer Telephony Integration) code or action codes, but not both.
  Cause:
  The error arises when the inbound data contains both CTI codes and action codes for the same transaction or record. The system is designed to accept only one of these types of codes at a time, leading to the conflict and subsequent error message.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Review the Inbound Data: Check the data being sent to the SAP system. Ensure that you are not including both CTI codes and action codes in the same transaction.
  
  
  Modify the Data Structure: If your data structure includes both codes, you will need to modify it to ensure that only one type of code is included per transaction. This may involve:
  
  Removing the CTI code if you intend to use action codes.
  Removing the action codes if you intend to use CTI codes.
  
  
  
  Test the Changes: After making the necessary adjustments, test the inbound process again to ensure that the error no longer occurs.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidelines on the expected format and requirements for inbound data related to CTI and action codes.
  
  
  Engage with SAP Support: If the issue persists after making the adjustments, consider reaching out to SAP support for further assistance. They may provide insights specific to your configuration or version of the software.
  
  
  Related Information:
  
  CTI Codes: These are typically used in environments where telephony integration is involved, allowing for better tracking and management of customer interactions.
  Action Codes: These codes are often used to indicate specific actions taken or required in relation to a customer transaction.
  SAP Financial Services: This module encompasses various functionalities related to financial transactions, customer management, and service processing.
  
  By ensuring that your inbound data adheres to the expected format and only includes one type of code, you should be able to resolve the error and continue with your processing.