How To Fix FSBP_CRM_OUTBOUND023 - No BP relationships found for selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_OUTBOUND -

• Message number: 023

• Message text: No BP relationships found for selection criteria

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_OUTBOUND023 - No BP relationships found for selection criteria ?

  The SAP error message FSBP_CRM_OUTBOUND023 indicates that there are no Business Partner (BP) relationships found that match the specified selection criteria during an outbound process, typically in the context of CRM (Customer Relationship Management) integration with other systems.
  Cause:
  
  Incorrect Selection Criteria: The selection criteria used to fetch the Business Partners may be too restrictive or incorrect, leading to no results being returned.
  Missing Relationships: The Business Partners may not have the necessary relationships defined in the system. For example, if you are looking for a specific type of relationship (e.g., sold-to party, ship-to party) that does not exist for the selected Business Partners.
  Data Inconsistency: There may be inconsistencies or missing data in the Business Partner master data that prevent the relationships from being recognized.
  Configuration Issues: There could be configuration issues in the CRM system or the integration settings that affect how Business Partner relationships are defined or retrieved.
  
  Solution:
  
  Review Selection Criteria: Check the selection criteria used in the outbound process. Ensure that they are correctly defined and not overly restrictive.
  Check Business Partner Relationships: Use transaction codes like BP to review the Business Partner master data and ensure that the necessary relationships are defined. You can also check the relationship types to ensure they are set up correctly.
  Data Consistency Check: Perform a data consistency check to ensure that all required data is present and correctly maintained in the Business Partner records.
  Configuration Review: Review the configuration settings related to Business Partner relationships in both the CRM and any connected systems. Ensure that the integration settings are correctly configured to allow for the retrieval of Business Partner relationships.
  Debugging: If the issue persists, consider debugging the outbound process to identify where the selection criteria are being applied and why no results are being returned.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for CRM orders), and SE11 (Data Dictionary) to check the underlying tables.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Documentation: Review SAP documentation related to Business Partner management and CRM integration for best practices and troubleshooting steps.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.