How To Fix FR317 - Customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FR - Messages for FI Reporting

• Message number: 317

• Message text: Customer & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FR317 - Customer & does not exist ?

  The SAP error message FR317 ("Customer & does not exist") typically occurs when you are trying to access or process a customer record that the system cannot find. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Customer Not Created: The customer record may not have been created in the system.
  Incorrect Customer Number: The customer number you are trying to access may be incorrect or mistyped.
  Customer Deactivation: The customer may have been deactivated or marked for deletion.
  Data Synchronization Issues: If you are using multiple systems (e.g., SAP and a third-party system), there may be synchronization issues.
  Company Code Issues: The customer may not exist in the specific company code you are working with.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction code XD01 (for general data) or FD01 (for company code data).
  Check Customer Status: Use transaction code XD03 or FD03 to check the status of the customer. Ensure that the customer is active and not marked for deletion.
  Review Company Code: Ensure that you are looking for the customer in the correct company code. You can check this in the customer master data.
  Data Synchronization: If you suspect data synchronization issues, check the integration points between systems and ensure that data is being transferred correctly.
  Authorization Issues: Ensure that you have the necessary authorizations to view or edit customer records.
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  FD01: Create Customer (Company Code Data)
  FD02: Change Customer (Company Code Data)
  FD03: Display Customer (Company Code Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  User Roles and Authorizations: Ensure that your user role has the necessary permissions to access customer data.
  
  
  If the issue persists after trying the above solutions, it may be helpful to consult with your SAP support team or refer to SAP documentation for further troubleshooting.