How To Fix FQ786 - Customer not specified

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 786

• Message text: Customer not specified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FQ786 - Customer not specified ?

  The SAP error message FQ786, which states "Customer not specified," typically occurs in the context of financial transactions, particularly when dealing with customer-related documents or postings in the SAP system. This error indicates that the system requires a customer account to be specified for the transaction you are trying to process.
  Cause:
  
  Missing Customer Data: The transaction you are attempting to execute requires a customer account, but it has not been provided or is missing in the relevant fields.
  Incorrect Configuration: The configuration settings in the system may not be set up correctly to handle customer-related transactions.
  Transaction Type: The type of transaction being processed may inherently require a customer reference, and if it is not provided, the system will throw this error.
  Data Entry Error: There may be a simple oversight in data entry where the customer field was left blank.
  
  Solution:
  
  Check Transaction Data: Review the transaction you are trying to execute and ensure that the customer account number is entered in the appropriate field.
  Verify Customer Master Data: Ensure that the customer master data exists in the system. You can check this by navigating to the customer master record (transaction code XD03 for display).
  Review Configuration: If you have access, check the configuration settings related to customer accounts in the financial module (FI) to ensure that they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help files for the specific transaction you are using to understand the requirements for customer data.
  User Training: If this error is common among users, consider providing training or guidelines on how to properly enter customer data in transactions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB01 (Post Document), F-28 (Post Incoming Payments), or others that may be relevant to your specific use case.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the missing customer specification and ensuring that all necessary data is correctly entered, you should be able to resolve the FQ786 error.