How To Fix FQ635 - Cust. settings in company code & not possible for requests

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 635

• Message text: Cust. settings in company code & not possible for requests

What causes this issue?

You have made (at least) one of the following settings in <LS>Financial
Accounting</> Customizing, for the company code &V1&:
The base amount for calculating sales tax is reduced by the cash
discount quota
or
the sales tax is not included in the base amount for calculating the
cash discount

System Response

The system cannot process any requests in this company code.

How to fix this error?

Change the settings in the company code &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ635 - Cust. settings in company code & not possible for requests ?

  The SAP error message FQ635 indicates that there are customer settings in the company code that prevent the processing of requests. This error typically arises in the context of financial transactions, particularly when dealing with customer accounts, invoices, or payment processing.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Configuration Issues: The company code may have specific settings that restrict certain transactions or requests. This could be due to settings related to customer account management, payment terms, or other financial configurations.
  
  
  Missing Authorizations: The user may not have the necessary authorizations to perform the requested action in the specified company code.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master records or related financial documents.
  
  
  Custom Settings: Customizations or enhancements in the SAP system may have introduced restrictions that are not standard.
  
  
  Solution:
  To resolve the FQ635 error, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Go to the configuration settings for the company code in question. You can do this through the SPRO transaction (SAP Project Reference Object).
  Navigate to Financial Accounting (FI) > Accounts Receivable and Accounts Payable > Customer Accounts > Customer Master Data > Define Account Groups and Field Status.
  Review the settings to ensure that they allow the requested transaction.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Validate Customer Master Data:
  
  Ensure that the customer master data is complete and consistent. Check for any missing or incorrect information that might be causing the issue.
  Use transaction code XD03 (Display Customer) to review the customer details.
  
  
  
  Consult with Technical Team:
  
  If the issue persists, consult with your SAP technical team or BASIS team to check for any custom developments or enhancements that might be affecting the transaction.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that might address this specific error. You can search the SAP Support Portal for relevant notes.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD03: Display Customer
  FD03: Display Customer (Accounting)
  SPRO: Customizing Implementation Guide
  SU53: Authorization Check
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer account settings and financial transaction processing.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  
  By following these steps, you should be able to identify the root cause of the FQ635 error and implement the necessary changes to resolve it.