How To Fix FQ170 - Deleting customer line not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 170

• Message text: Deleting customer line not permitted

What causes this issue?

You can only delete the customer item if all corresponding items have
been deleted on the detail screen.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ170 - Deleting customer line not permitted ?

  The SAP error message FQ170, which states "Deleting customer line not permitted," typically occurs in the context of financial transactions or customer master data management. This error indicates that the system is preventing the deletion of a customer line due to certain restrictions or conditions that are in place.
  Causes:
  
  Data Integrity Constraints: The customer line may be linked to other financial documents or transactions, such as invoices, payments, or contracts, which prevents deletion to maintain data integrity.
  Authorization Issues: The user may not have the necessary permissions to delete customer lines in the system.
  Configuration Settings: Certain configuration settings in the SAP system may restrict the deletion of customer data based on business rules or compliance requirements.
  Status of the Customer Line: The customer line may be in a status that does not allow for deletion (e.g., if it is marked as "active" or "in use").
  
  Solutions:
  
  Check Dependencies: Review any linked transactions or documents associated with the customer line. If there are dependencies, you may need to delete or modify those first before attempting to delete the customer line.
  Review Authorizations: Ensure that the user attempting to delete the line has the appropriate authorizations. This may involve checking user roles and permissions in the SAP system.
  Consult Configuration Settings: If you have access to the configuration settings, check if there are any rules or settings that prevent deletion. You may need to consult with your SAP administrator or functional consultant.
  Change Status: If the customer line is in a status that prevents deletion, consider changing its status to allow for deletion, if applicable.
  Use Alternative Methods: If deletion is not possible, consider marking the customer line as inactive or using other methods to manage the data without deleting it.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD02 (Change Customer) or FD03 (Display Customer) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation or user manuals related to customer master data management for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.