How To Fix FQ169 - Customer cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 169

• Message text: Customer cannot be deleted

What causes this issue?

You want to delete the customer number. There are, however, more line
items with the corresponding customer account type.
&SYSTEM RESPONSE&
You can only delete the customer number once the above-mentioned items
have been deleted. Delete these first.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ169 - Customer cannot be deleted ?

  The SAP error message FQ169, which states "Customer cannot be deleted," typically occurs when you attempt to delete a customer master record in the SAP system, but there are certain conditions or dependencies that prevent the deletion. Here are some common causes, solutions, and related information regarding this error:
  Causes:
  
  Open Transactions: The customer may have open transactions, such as open invoices, credit memos, or other financial documents that are linked to the customer account.
  Customer Data in Use: The customer record may be referenced in other documents or processes, such as sales orders, delivery documents, or contracts.
  Master Data Dependencies: There may be dependencies in the master data, such as linked vendor records or related business partners.
  Status of the Customer: The customer may be marked as "blocked" or have a status that prevents deletion.
  Legal or Compliance Reasons: There may be legal or compliance requirements that prevent the deletion of customer records.
  
  Solutions:
  
  Check Open Transactions: Review the customer account for any open transactions. Clear or settle any outstanding invoices or documents before attempting to delete the customer.
  Delete Related Documents: If there are related documents (like sales orders or deliveries), you may need to delete or archive those documents first.
  Change Customer Status: If the customer is blocked, you may need to change the status to allow for deletion.
  Use Transaction Codes: Use transaction codes like FD02 (Change Customer) to check the customer details and see if there are any flags or indicators that prevent deletion.
  Consult with Your SAP Administrator: If you are unsure about the dependencies or if the customer is linked to critical business processes, consult with your SAP administrator or support team for guidance.
  Archiving: If deletion is not possible due to business rules, consider archiving the customer data instead.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FD03 (Display Customer) to manage customer records.
  SAP Notes: Check SAP Notes for any specific guidance or patches related to this error message.
  Documentation: Review SAP documentation or help files for more information on customer master data management and deletion processes.
  
  If the issue persists after following these steps, it may be necessary to engage with SAP support for further assistance.