How To Fix FQ169 - Customer cannot be deleted

FQ169 - Overview

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 169

• Message text: Customer cannot be deleted

What causes this issue?

You want to delete the customer number. There are, however, more line
items with the corresponding customer account type.
&SYSTEM RESPONSE&
You can only delete the customer number once the above-mentioned items
have been deleted. Delete these first.

Error message extract from SAP system. Copyright SAP SE.

FQ169 - Details

• The SAP error message FQ169, which states "Customer cannot be deleted," typically occurs when you attempt to delete a customer master record in the SAP system, but there are certain conditions or dependencies that prevent the deletion. Here are some common causes, solutions, and related information regarding this error:
  Causes:
  
  Open Transactions: The customer may have open transactions, such as open invoices, credit memos, or other financial documents that are linked to the customer account.
  Customer Data in Use: The customer record may be referenced in other documents or processes, such as sales orders, delivery documents, or contracts.
  Master Data Dependencies: There may be dependencies in the master data, such as linked vendor records or related business partners.
  Status of the Customer: The customer may be marked as "blocked" or have a status that prevents deletion.
  Legal or Compliance Reasons: There may be legal or compliance requirements that prevent the deletion of customer records.
  
  Solutions:
  
  Check Open Transactions: