How To Fix FOPC_CASE201 - Error when creating a case. Check the Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: FOPC_CASE - Assessment, Issue, Remediation, and Case

• Message number: 201

• Message text: Error when creating a case. Check the Customizing settings

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the Customizing settings for Case Management in the IMG
for MIC under
<LS>Workflow -> Check Customizing for Case Management.</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FOPC_CASE201 - Error when creating a case. Check the Customizing settings ?

  The SAP error message FOPC_CASE201 typically occurs when there is an issue with the configuration settings related to case management in the SAP system. This error indicates that there is a problem with the customizing settings that need to be addressed before you can successfully create a case.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Customizing Settings: The necessary customizing settings for case management may not be properly configured in the system.
  Incorrect Configuration: There may be incorrect or incomplete configuration settings that prevent the creation of cases.
  Authorization Issues: The user may not have the necessary authorizations to create a case.
  Data Inconsistencies: There may be inconsistencies in the data that are required for case creation.
  
  Solution:
  To resolve the FOPC_CASE201 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for case management.
  Ensure that all necessary settings are configured correctly. This may include settings for case types, status profiles, and other related configurations.
  
  
  
  Review Authorization:
  
  Check if the user has the necessary authorizations to create cases. You may need to consult with your SAP security team to ensure that the user has the appropriate roles and permissions.
  
  
  
  Validate Data:
  
  Ensure that all required data fields are filled out correctly when attempting to create a case. Check for any mandatory fields that may be missing or incorrectly filled.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the configuration of case management. This can provide insights into what settings might be missing or incorrectly configured.
  
  
  
  Check for Notes and Updates:
  
  Look for any SAP Notes or updates related to the error message. Sometimes, SAP releases patches or notes that address specific issues.
  
  
  
  Testing:
  
  After making any changes, test the case creation process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for accessing the IMG, and FOPC for case management functionalities.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the FOPC_CASE201 error when creating a case in SAP.