How To Fix FOPC_CASE202 - Error when creating a case. No authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: FOPC_CASE - Assessment, Issue, Remediation, and Case

• Message number: 202

• Message text: Error when creating a case. No authorization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FOPC_CASE202 - Error when creating a case. No authorization ?

  The SAP error message FOPC_CASE202 typically indicates that a user does not have the necessary authorization to create a case in the system. This error is often encountered in the context of SAP's Customer Relationship Management (CRM) or similar modules where case management is involved.
  Cause:
  The primary cause of the FOPC_CASE202 error is a lack of appropriate authorization for the user attempting to create a case. This can happen due to several reasons:
  
  Missing Authorization Roles: The user may not have been assigned the necessary roles that include permissions for case creation.
  Authorization Object Restrictions: Specific authorization objects related to case management may not be properly configured for the user.
  Profile Issues: The user profile may not include the necessary authorizations due to changes in roles or profiles.
  
  Solution:
  To resolve the FOPC_CASE202 error, you can follow these steps:
  
  
  Check User Roles:
  
  Verify that the user has the correct roles assigned. This can be done by checking the user’s profile in transaction code SU01.
  Ensure that the roles assigned to the user include permissions for case management.
  
  
  
  Review Authorization Objects:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization checks failed. This will provide insight into what specific authorizations are missing.
  Check the relevant authorization objects (e.g., S_TCODE, S_CRM_CASE, etc.) to ensure that the user has the necessary permissions.
  
  
  
  Modify Authorizations:
  
  If the user lacks the necessary authorizations, work with your SAP security team to modify the user’s roles or create new roles that include the required permissions for case creation.
  
  
  
  Testing:
  
  After making changes to the user’s authorizations, have the user log out and log back in to ensure that the changes take effect.
  Attempt to create a case again to verify that the issue has been resolved.
  
  
  
  Documentation and Training:
  
  Ensure that users are aware of the necessary authorizations required for their roles. Providing documentation or training can help prevent similar issues in the future.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that pertain to case management in your SAP system.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the error message or provide updates on authorization management.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or security team for further investigation.