How To Fix FM_EXPLAIN021 - You have not requested an additional log for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FM_EXPLAIN - Explain Dunning Decision

• Message number: 021

• Message text: You have not requested an additional log for customer &1

What causes this issue?

In the parameters for dunning run &v2& &v3&, you did not request a log
for customer &v1&.

System Response

The system did not create a log.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FM_EXPLAIN021 - You have not requested an additional log for customer &1 ?

  The SAP error message FM_EXPLAIN021 indicates that you have not requested an additional log for a specific customer identified by the placeholder &1. This message typically arises in the context of financial management or controlling modules, particularly when dealing with financial documents or transactions.
  Cause:
  The error occurs when a user attempts to execute a function or transaction that requires an additional log for a customer, but this log has not been requested or activated. This could happen due to:
  
  Configuration Settings: The system may not be configured to generate additional logs for the specified customer.
  User Permissions: The user may not have the necessary permissions to request or view the additional log.
  Transaction Context: The specific transaction or function being executed may inherently require an additional log that has not been set up.
  
  Solution:
  To resolve the FM_EXPLAIN021 error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the IMG - Implementation Guide).
  Ensure that the additional logging feature is enabled for the customer in question.
  
  
  
  Request Additional Log:
  
  If you have the necessary permissions, you can manually request the additional log for the customer. This may involve navigating to the appropriate transaction or using a specific function to enable logging.
  
  
  
  User Permissions:
  
  Verify that your user role has the necessary permissions to access and request additional logs. If not, contact your SAP administrator to adjust your permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to the specific transaction or function you are using. This may provide insights into whether additional logging is required and how to enable it.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that may address this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in logging or customer management (e.g., FD32, FD33 for customer credit management).
  User Manuals: Refer to user manuals or training materials specific to the SAP module you are working with for additional context on logging and error handling.
  
  By following these steps, you should be able to address the FM_EXPLAIN021 error and ensure that the necessary logging is in place for the customer in question.