How To Fix FM723 - > Cust. & & doc. & item & has pmnt meth.for incoming pmnts, no dunning

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 723

• Message text: > Cust. & & doc. & item & has pmnt meth.for incoming pmnts, no dunning

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FM723 - > Cust. & & doc. & item & has pmnt meth.for incoming pmnts, no dunning ?

  The SAP error message FM723 indicates that there is a configuration issue related to the payment method for incoming payments in the context of dunning (the process of communicating with customers to ensure the collection of accounts receivable). Specifically, the message suggests that the customer and document item in question have a payment method set up for incoming payments, but there is no dunning procedure assigned.
  Cause:
  
  Payment Method Configuration: The payment method assigned to the customer or document item may not be configured to allow dunning. This can happen if the payment method is set up in a way that does not support dunning processes.
  Customer Master Data: The customer master record may not have the appropriate dunning information or settings.
  Document Item Settings: The specific document item may have settings that prevent dunning from being applied.
  
  Solution:
  
  
  Check Payment Method Configuration:
  
  Go to the configuration settings for payment methods in SAP (Transaction code: OBBP).
  Ensure that the payment method used for the customer allows for dunning. You may need to adjust the settings to enable dunning for that payment method.
  
  
  
  Review Customer Master Data:
  
  Access the customer master record (Transaction code: FD03 for display).
  Check the dunning information in the customer master data. Ensure that the dunning procedure is assigned correctly.
  If necessary, update the customer master data to include the appropriate dunning procedure.
  
  
  
  Document Item Review:
  
  Check the specific document item that is causing the error. Ensure that it is correctly linked to the customer and that the payment method is appropriate.
  If the document item is not set up for dunning, you may need to adjust its settings.
  
  
  
  Dunning Procedure Assignment:
  
  Ensure that the dunning procedure is correctly assigned to the customer. This can be done in the customer master data under the dunning tab.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Dunning Procedures: Dunning procedures in SAP are defined in the configuration settings and can be tailored to different customer segments. They determine how and when customers are notified about overdue payments.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  OBBP: Configuration for payment methods.
  FD03: Display customer master data.
  F150: Dunning run.
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring payment methods and dunning procedures.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in financial accounting (FI) to further investigate the configuration and settings.