How To Fix FM401 - Customer & does not exist in company code &

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 401

• Message text: Customer & does not exist in company code &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FM401 - Customer & does not exist in company code & ?

  The SAP error message FM401 ("Customer & does not exist in company code &") typically occurs in the context of Financial Management (FM) when you are trying to process a transaction involving a customer that is not defined in the specified company code. This error can arise in various scenarios, such as during invoice processing, payment processing, or when creating a customer master record.
  Cause:
  
  Customer Master Data Missing: The customer you are trying to reference does not exist in the specified company code. This could be due to the customer not being created or not being assigned to the correct company code.
  Incorrect Company Code: The company code specified in the transaction does not match the company code where the customer is defined.
  Data Inconsistency: There may be inconsistencies in the data, such as the customer being marked for deletion or not being activated in the relevant company code.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the transaction code FD03 (Display Customer) or XD03 (Display Customer - General Data) and enter the customer number and company code to verify if the customer exists.
  If the customer does not exist, you will need to create it using transaction code FD01 (Create Customer) or XD01 (Create Customer - General Data).
  
  
  
  Verify Company Code:
  
  Ensure that you are using the correct company code in your transaction. If you are working with multiple company codes, double-check that you are referencing the correct one.
  
  
  
  Create or Update Customer:
  
  If the customer does not exist in the specified company code, create a new customer record or update an existing one to include the necessary company code.
  Make sure to fill in all required fields and save the record.
  
  
  
  Check for Deletion Flags:
  
  If the customer exists but is not active, check if there are any deletion flags set on the customer master record. If so, you may need to remove these flags.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unsure about the customer data or company code, consult with your SAP administrator or the person responsible for maintaining customer data in your organization.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD01 - Create Customer
  FD03 - Display Customer
  XD01 - Create Customer (General Data)
  XD03 - Display Customer (General Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Documentation: Refer to SAP documentation for more details on customer master data management and financial transactions.
  
  
  By following these steps, you should be able to resolve the FM401 error and ensure that the customer is correctly set up in the relevant company code.