How To Fix FM021 - User is referenced in dunning

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 021

• Message text: User is referenced in dunning

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FM021 - User is referenced in dunning ?

  The SAP error message FM021 ("User is referenced in dunning") typically occurs in the context of the Funds Management (FM) module when you attempt to perform an action that involves a user who is currently referenced in a dunning process. Dunning is the process of communicating with customers to ensure the collection of payments for overdue invoices.
  Cause:
  The error arises when:
  
  A user (or customer) is currently in the dunning process, meaning there are outstanding payments that have not been settled.
  The system is preventing any changes or actions that could affect the dunning process until the outstanding issues are resolved.
  
  Solution:
  To resolve the FM021 error, you can take the following steps:
  
  
  Check Dunning Status:
  
  Use transaction codes like F150 (Dunning) to check the dunning status of the user/customer. This will help you identify if there are any outstanding dunning notices.
  
  
  
  Clear Dunning Items:
  
  If the dunning items are no longer valid (e.g., the payment has been made), you may need to clear or reverse the dunning process. This can involve:
  
  Posting payments against the outstanding invoices.
  Adjusting the dunning levels if necessary.
  
  
  
  
  
  Review Dunning Configuration:
  
  Ensure that the dunning configuration is set up correctly in the system. This includes checking the dunning procedure and the parameters defined for the user/customer.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the dunning process or how to proceed, consult with your finance or accounts receivable team. They may have insights into the specific customer account and the dunning process.
  
  
  
  System Authorization:
  
  Ensure that you have the necessary authorizations to make changes to the dunning process. If not, you may need to contact your SAP administrator.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional guidance. You can search for notes in the SAP Support Portal.
  
  
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, including how it works, the different dunning levels, and how to manage customer accounts effectively.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  F150: Dunning run
  FBL1N: Vendor line item display
  FBL5N: Customer line item display
  
  
  SAP Documentation: Review SAP documentation or training materials related to Funds Management and Dunning processes for a deeper understanding.
  
  By following these steps, you should be able to resolve the FM021 error and continue with your tasks in SAP.