How To Fix FKKREPT068 - Payment document &1 is being downloaded; receipt print not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKREPT - Receipt Management

• Message number: 068

• Message text: Payment document &1 is being downloaded; receipt print not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKREPT068 - Payment document &1 is being downloaded; receipt print not possible ?

  The SAP error message FKKREPT068 indicates that a payment document is currently being downloaded, which prevents the system from printing the receipt associated with that payment. This situation typically arises in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where payment processing and receipt generation are closely linked.
  Cause:
  
  Concurrent Processing: The payment document is in the process of being downloaded or processed, which locks the document for other operations, including printing.
  System Lock: The system may have a lock on the payment document due to ongoing transactions or background jobs that are still executing.
  Timing Issues: There may be a timing issue where the print request is initiated before the download process is completed.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to print the receipt again. This allows the download process to complete.
  Check Background Jobs: If the issue persists, check for any background jobs or processes that might be holding the document. You can do this using transaction codes like SM37 to monitor job statuses.
  Transaction Lock Check: Use transaction SM12 to check for any locks on the payment document. If you find a lock that is no longer needed, you may release it (ensure you have the necessary authorizations).
  Review System Logs: Check the system logs for any related errors or warnings that might provide additional context about the issue.
  Consult with Basis Team: If the problem continues, it may be necessary to involve your SAP Basis team to investigate any underlying system issues or performance bottlenecks.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), and FBL5N (Customer Line Item Display) to review payment documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  Documentation: Review the SAP documentation for the FI-CA module to understand the payment processing workflow and how it interacts with receipt generation.
  
  By following these steps, you should be able to resolve the error and successfully print the receipt associated with the payment document.