How To Fix FKKREPT005 - Payment document &1 was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKREPT - Receipt Management

• Message number: 005

• Message text: Payment document &1 was rejected

What causes this issue?

Different entries exist for the company code <LS>BUKRS</>, the business
partner (<LS>GPART</>), or the receipt number (<LS>REPTNR</>).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKREPT005 - Payment document &1 was rejected ?

  The SAP error message FKKREPT005 indicates that a payment document has been rejected. This error typically occurs in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and payments.
  Cause:
  The rejection of a payment document can be caused by several factors, including but not limited to:
  
  Incorrect Payment Data: The payment document may contain incorrect or incomplete data, such as invalid account numbers, amounts, or payment methods.
  Blocked Accounts: The customer account may be blocked for payments due to various reasons, such as overdue invoices or credit limits being exceeded.
  Configuration Issues: There may be configuration settings in the system that prevent the processing of the payment document.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  Authorization Issues: The user processing the payment may not have the necessary authorizations to execute the payment.
  
  Solution:
  To resolve the FKKREPT005 error, you can take the following steps:
  
  Check Payment Document Details: Review the payment document for any discrepancies or missing information. Ensure that all required fields are correctly filled out.
  Verify Customer Account Status: Check the status of the customer account associated with the payment. Ensure that it is not blocked and that there are no outstanding issues that would prevent payment processing.
  Review Configuration Settings: Consult with your SAP FI-CA configuration team to ensure that the system settings are correctly configured for payment processing.
  Check for Technical Issues: If the problem persists, investigate any potential technical issues with the SAP system. This may involve checking logs or consulting with your IT support team.
  Authorization Check: Ensure that the user attempting to process the payment has the necessary authorizations. If not, the user may need to be granted the appropriate permissions.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes such as FBL5N (Customer Line Item Display) or F-28 (Post Incoming Payments) to investigate the customer account and payment details further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the FI-CA module to understand the payment processing workflow and any specific requirements that must be met.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.