How To Fix FKKPREP122 - Write-off not possible due to balance discrepancy (prepaid account: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKPREP - Prepaid Functions

• Message number: 122

• Message text: Write-off not possible due to balance discrepancy (prepaid account: &1)

What causes this issue?

The write-off (prepaid account: &V1&) is not possible because of one of
the following:
The balance in the ERP system does not agree with the balance in the
Convergent Charging system.
The current total of preselected transactions does not agree with the
balance in the Convergent Charging system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you are still expecting postings to the ERP system, do not post any
write-offs.
Possibly a technical adjustment posting may be necessary to make the
balances the same. To make this posting, choose the action <LS>Reconcile
Balances</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKPREP122 - Write-off not possible due to balance discrepancy (prepaid account: &1) ?

  The SAP error message FKKPREP122 indicates that a write-off operation cannot be performed due to a balance discrepancy in a prepaid account. This typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where prepaid accounts are managed.
  Cause:
  The error arises when there is a mismatch between the expected balance and the actual balance in the prepaid account. This discrepancy can occur due to several reasons, including:
  
  Incorrect Configuration: The prepaid account may not be configured correctly in the system.
  Unposted Transactions: There may be unposted or pending transactions that affect the balance.
  Manual Adjustments: Manual adjustments or corrections made to the account that do not align with the expected balance.
  Data Entry Errors: Errors in data entry that lead to incorrect balance calculations.
  Timing Issues: Transactions that have not yet been processed or posted can lead to temporary discrepancies.
  
  Solution:
  To resolve the FKKPREP122 error, you can follow these steps:
  
  
  Check Account Balance: Review the balance of the prepaid account in question. Ensure that it matches the expected balance based on the transactions that have been posted.
  
  
  Review Transactions: Look for any unposted or pending transactions that may be affecting the balance. Ensure that all relevant transactions have been processed.
  
  
  Reconcile the Account: Perform a reconciliation of the prepaid account to identify any discrepancies. This may involve comparing the account balance with the expected balance based on the transactions.
  
  
  Adjustments: If there are manual adjustments that have caused the discrepancy, consider reversing or correcting those entries.
  
  
  Configuration Check: Verify the configuration settings for the prepaid account in the system. Ensure that all settings are correct and align with the business processes.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling prepaid accounts and write-offs.
  
  
  Contact Support: If the issue persists after performing the above checks, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) or FBL3N (G/L Account Line Item Display) to review account details.
  SAP Notes: Check for any SAP Notes related to the error message FKKPREP122 for additional insights or patches that may address the issue.
  Documentation: Review the SAP Help Portal for detailed information on managing prepaid accounts and handling write-offs.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the FKKPREP122 error message in SAP.