How To Fix FKKPREP011 - The requested reversal posting is not possible for prepaid account &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKPREP - Prepaid Functions

• Message number: 011

• Message text: The requested reversal posting is not possible for prepaid account &1

What causes this issue?

A refill of prepaid account &V1& is to be reversed. During this process,
it was specified that a partial amount should not be debited back to the
prepaid account, but instead directly to the contract account.
Since prepaid account &V1& is an unnamed account without a reference to
a business partner, this is not possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In Customizing, check which module is registered for event 0968.
INCLUDE INCLUDE FICA_NA_CUST_2 OBJECT DOKU ID TX
.
See that the code is corrected.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKPREP011 - The requested reversal posting is not possible for prepaid account &1 ?

  The SAP error message FKKPREP011 indicates that a reversal posting for a prepaid account is not possible. This error typically arises in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules when attempting to reverse a transaction related to a prepaid account.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Incorrect Account Type: The account you are trying to reverse may not be configured to allow reversals. Prepaid accounts often have specific rules regarding reversals.
  
  
  Transaction Status: The transaction you are trying to reverse may already be in a status that does not allow for reversal (e.g., it may have been fully settled or cleared).
  
  
  Posting Period: The posting period for the transaction may be closed, preventing any changes or reversals.
  
  
  Configuration Issues: There may be configuration settings in the system that restrict reversals for certain types of transactions or accounts.
  
  
  Business Rules: There may be specific business rules or workflows in place that prevent the reversal of prepaid transactions.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Account Configuration: Verify the configuration of the prepaid account in question. Ensure that it is set up to allow reversals if that is appropriate for your business process.
  
  
  Review Transaction Status: Check the status of the transaction you are trying to reverse. If it has already been settled or cleared, you may need to follow a different process to correct the transaction.
  
  
  Open Posting Period: Ensure that the posting period for the transaction is open. If it is closed, you may need to open it or use a different method to make the necessary adjustments.
  
  
  Consult Documentation: Review SAP documentation or your organization's internal guidelines regarding prepaid accounts and reversal postings to ensure compliance with business rules.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to prepaid accounts and reversals, such as FKKOPV (for processing payments) or FKKRE (for reversal processing).
  User Roles and Authorizations: Ensure that the user attempting the reversal has the necessary authorizations to perform this action.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.