How To Fix FKKMA160 - The customer hierarchy &1 is still used in agreement &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKMA - Messages for Master Agreement

• Message number: 160

• Message text: The customer hierarchy &1 is still used in agreement &2.

What causes this issue?

Customer hierarchy &V1& is still being used in agreement &V2&.

System Response

You cannot delete the customer hierarchy.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKMA160 - The customer hierarchy &1 is still used in agreement &2. ?

  The SAP error message FKKMA160 indicates that a customer hierarchy is still being used in a specific agreement, which prevents you from making changes or deleting the hierarchy. This is a common issue in SAP systems, particularly in the context of contract management and customer relationship management.
  Cause:
  The error occurs when you attempt to delete or modify a customer hierarchy that is currently linked to an agreement. The system enforces this restriction to maintain data integrity and ensure that all references to the hierarchy are properly managed.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Agreement: Use the information provided in the error message to identify the specific agreement (&2) that is using the customer hierarchy (&1).
  
  
  Check the Usage: Review the agreement to see how the customer hierarchy is being utilized. This may involve checking the details of the agreement in the SAP system to understand its current status and any dependencies.
  
  
  Remove the Hierarchy from the Agreement:
  
  If the hierarchy is no longer needed, you can remove it from the agreement. This typically involves editing the agreement and changing the customer hierarchy assignment.
  Navigate to the relevant transaction (e.g., FQ1A for contract management) and modify the agreement to remove the association with the customer hierarchy.
  
  
  
  Delete or Modify the Hierarchy: Once the hierarchy is no longer linked to any agreements, you can proceed to delete or modify the customer hierarchy as needed.
  
  
  Check for Other Dependencies: Ensure that the hierarchy is not being used in other agreements or transactions. You may need to repeat the process for any other agreements that reference the same hierarchy.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FQ1A (for managing agreements) and FKKMA (for customer hierarchy management).
  Authorization: Ensure you have the necessary authorizations to make changes to agreements and customer hierarchies.
  Documentation: Refer to SAP documentation or help resources for detailed steps on managing customer hierarchies and agreements.
  Consult with Colleagues: If you are unsure about the implications of removing a hierarchy, consult with colleagues or your SAP support team to ensure that you are not disrupting any critical business processes.
  
  By following these steps, you should be able to resolve the FKKMA160 error and manage your customer hierarchies effectively.